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Caseworker

Office of Liam Byrne MP - Birmingham

£21,529 - £32,983 a year

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Providing personal assistance to constituents is at the core of our service to the residents of Hodge Hill. Over the years, we have helped tens of thousands of constituents with advice and help - and our small team of caseworkers has, between them, over 35 years of experience.  

 

We now have an opportunity open to join the team based at our office at the Fox and Goose in Hodge Hill - and we’re looking for someone who wants to join us for the long term, starting as soon as possible. 

 

Here’s the job outline. If you’re interested please send a cover letter and CV to Sarish Jabeen at jabeens@parliament.uk.

Caseworker Job description - Key responsibilities:

• Deal with large numbers of standard queries from constituents, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required

• Log all cases and data entry; monitor progress and ensure all identified actions are taken

• Liaise with Local and Government departments

• Draft responses to constituents

• Managing and progressing workload independently

• Ensure records are kept and information managed confidentially in line with the data protection legislation

• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP

• Assist member at surgeries and other meetings and follow up as appropriate

• Attend constituency meetings as appropriate

• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members

• Follow up on social media case queries and comments

• Gather relevant information to assist with resolving cases

• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.

• Ensure all enquiries are dealt with in a timely manner

• Assisting with members diary when required

• Assisting with general office support and administration

• Retain records and information confidentially and in line with the Data Protection Act

• Basic knowledge in immigration, local government, benefits desirable but not required

• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

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Skills required:

· Previous experience of casework (not essential)

· Ability to manage a wide range of written and telephone enquiries.

· Ability to manage and prioritise tasks under pressure.

· Strong written and verbal communication.

· Experience of working in a public-facing role.

· Excellent time management skills and commitment to efficiency.

Job Type: Full-time

Salary: £21,529.00-£32,983.00 per year

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Benefits:

• Company pension

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Schedule:

• Monday to Friday

Work Location: In person